PAYMENT POLICY

Is it safe to shop online if I make payment using Net banking, debit card, or credit card?

  • All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

Why am I not getting COD option on the payment page?

  • If the cod option is not showing, it’s facility may be unavailable for your postal code or the cod facility is unavailable on the selected product.
  • You can either pay by debit card, credit card, net banking or any other payment option available.
  • There is charges of Rs. 25 for order worth below 200. Are there any hidden charges?
  • There are absolutely NO hidden charges for any of our products- what you see is what you pay.

What should I do if payment fails? In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, andpassword (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 15 business days. For any further clarification, you can email us at connect@phaukat.com